One of our GTI team members had the following problem: Their emails were not being delivered to the recipient. The following suggestions / actions were shared with the team member:

A: The recipient’s address is invalid, or their mailbox is full / faulty:

Suggestion: Check the recipient email address and make sure it is correct. Try to send emails to other addresses and check if they are being delivered.

B: Email content:

• Are you trying to reply to an email thread? It could be that something in the thread is corrupted and preventing delivery, like an email signature or an attachment.
  Proposal: Start a new email instead of replying to an existing one.

• Are you trying to forward an existing email? It could be that the existing email has some corruption in its body, attachment, or as an email signature ( like an HTML signature or so).
  Proposal: Copy and paste (paste content only, without formatting) the existing mail content into a new email, or make a screenshot of the existing email and attach it as an image / paste it into a word doc.
  

• Are you trying to send / receive an email with an attachment? Attachment could be the issue.
  Proposal: Check the attachment and try to share it in another way, like Google Drive or WhatsApp.
  

C: Email account setup has to be reconfigured:
Here are the details of how to configure your account:

Username: (your username)@plantgrowsave.org
Password: Use the email account’s password.
Incoming Server: mail.plantgrowsave.org
IMAP Port: 993 POP3 Port: 995

Outgoing Server: mail.plantgrowsave.org
SMTP Port: 465

IMAP, POP3, and SMTP require authentication.

If you still have problems, contact your team leader / coordinator.